Welcome to our comprehensive implementation guide! This article will give you a good overview of what awaits you when implementing our Remote Barista Solution. We’ll take you through every step of the process, from the initial collaboration to bootcamp training, prospect meetings, and the day-to-day operations of serving your new clients.
Before we delve into the details, take a moment to watch our “How it Works” video for an overview:
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This article is structured into the following sections:
- Onboarding Program
- Your Day-to-Day Operations
- Your Clients´ Day-to-Day Operations
1. The Onboarding Program
We’re thrilled to partner with you to enhance your wholesale business with our remote barista model.
a) Get Your First Machine
First things first, we’ll arrange for a machine to be delivered to your facility for training purposes. This machine can later serve as your showroom model or be installed at your first client’s location. We’ll work closely with the machine manufacturer’s distribution network to ensure you get the right machine with the necessary specifications and add-ons at the best price.
b) Training for Profitable Growth
Once your machine is scheduled for delivery, we’ll organize our bootcamp training. This comprehensive program includes a mix of group training sessions, self-study materials, and hands-on workshops, all supported by a vast knowledge database. Together, we’ll cover:
Converting Marketing & Sales Materials: Craft your unique offer, including a clear value proposition, pricing model, and sales and marketing content. We’ll provide expert guidance and adapt materials to your specific needs, ensuring you’re well-equipped to convert leads.
Efficient Operations: Learn how to efficiently support your clients as a remote barista using our custom-built software. We’ll provide step-by-step guidance, checklists, and manuals for seamless operations.
Technical Expertise: Become proficient in installing, programming, and servicing coffee machines. Our training covers everything from machine features to maintenance, ensuring you’re equipped to deliver exceptional service. If needed, you can outsource machine-related tasks initially to kickstart your client network, although this may impact profitability.
Initial Outreach: Start reaching out to prospects with confidence, knowing you have the support of our coaching program. We’ll guide you through your first deals, ensuring a smooth transition into serving high-value clients. We´ll do this in weekly coaching loops according to your growth plans and availability.
2. Your Day-to-Day Operations
Armed with a superior offer and effective marketing assets, you’re ready to close high-value deals and provide exceptional service.
a. Closing Deals
Celebrate as you close new high-value clients, ensuring a seamless transition from discussion to setup using our checklist.
b. Ordering Equipment
Order the necessary equipment through our streamlined process, with typical lead times of 5-7 weeks. Configure the equipment to suit your clients’ needs, ensuring a perfect setup.
c. Installation & Training
Provide clients with self-study materials before installation day, then assist with setup and training. Within hours, clients will be ready to brew with confidence.
d. Bean Supply & Stock Control
Monitor clients’ bean consumption and manage stock levels, ensuring timely deliveries.
e. Brew Statistics & Invoicing
Track brewing statistics and generate monthly invoices based on consumption, facilitated by our dashboard.
f. Recipe Adjustments & New Drinks
Easily adjust recipes or introduce new drinks using remote access, ensuring exceptional client support.
g. Service & Maintenance
Monitor machine status and perform routine maintenance, supported by our dashboard. Address issues promptly, either remotely or with on-site assistance.
h. Support
Receive prompt support with a guaranteed 24-hour response time on weekdays.
3. Your Clients´ Day-to-Day Operations
Wondering how your clients experience the process? Let’s take a look:
a. Closing a Deal
After agreeing to the remote barista solution, clients define their coffee menu and prepare for installation day.
b. Installation & Training
Clients receive tutorials and assistance during setup, allowing them to brew exceptional coffee in no time.
c. Brewing Exceptional Coffee
Clients enjoy hassle-free brewing, with automated processes ensuring consistency and efficiency. In case something unwanted happens or they need help, they will reach out to you.
That’s it! If you have any questions, our team is here to help.